Adam Faircloth » Resume

Adam M. Faircloth

Des Moines, Iowa • fcloth@gmail.com

The Integer Group

IT Manager, 2016–present

Provision user accounts (AD, Google Apps, etc.) and train new associates on software and systems
Forecast and budget for leasing and purchasing of equipment and software
Administer virtualized Windows, Mac and Linux servers in VMware on ESXi hosts
Develop and maintain internal web apps built on PHP and MySQL
Work with IT staff at other network agencies to implement and maintain shared services

IT Technician, 2012–16

Provide support for 150 users at a Mac-based advertising agency
Perform troubleshooting and repair as Apple Certified Macintosh Technician
Certified Casper Administrator building system images and software deployments with JAMF Casper Suite

Iowa Democratic Party

Field Organizer, 2010

Held a leadership role on a DCCC-targeted campaign for the U.S. Congress
Trained and managed a volunteer team; phone banked and canvassed door-to-door to secure early votes
Designed original print and web materials, including literature distributed across 12 counties

Apple, Inc.

Mac Genius, 2009–10

Selected for intensive technical training at Apple's headquarters in Cupertino
Assisted customers in face-to-face sessions at the Genius Bar
Repaired computers and devices with a focus on fast turnaround and high customer satisfaction

Mac Specialist, 2005–09

Exceeded sales goals in total units and in attachment rates for services in every quarter
Helped facilitate Apple's new employee orientation course
Conducted group workshops and one-on-one training sessions with customers

Iowa State University

Web Designer, 2007–08

Designed a clean, compelling original layout for the Dept. of Natural Resource Ecology and Management
Ensured compliance with the university's visual identity style guide
Authored original PHP, HTML, and CSS with a goal of broad compatibility and adherence to web standards

Iowa State University